Good vs. Bad Customer Services

Have anyone of you experience bad customer service? The answer is yes. Where? Everywhere. Well, the story I'm gonna tell today was my own experience of customer services during my shop outing yesterday in The Curve, Damansara. The bad service I got really bug me till today.

I went to a shop to buy a remove controller rack cost RM29.00. Since I didn't want to bother going to withdraw money again in the machine because the cash i keep is always enough for a month necessary use, anything in extra I will normally pay by debit card. What's the difference? Debit card is actually cash which directly bank into your bank account. So I asked the cashier if I can pay by card since there's no sign of lower limit. She gave me this response, "Huh, RM29 only wor"... I was like what the fuck? RM29 is not money? I'm a customer, I like to pay it any way I want as long as I pay, I can't either pay by cash or card, it's my freedom, since the your store provides such services. You either say "Yes, miss" or "No, miss, we have a lower limit of RMXX if you're paying by card" not such a damn response.

The difference of stepping into Starbucks or some other places, they won't ask the same question. They will try their best to satisfy their customers. Some places where they set a lower limit of using card themselves with a notice pin in front of the POS.

This is the big difference between good and bad customer services. Good service is when staff doesn't give customer stupid responses and ask stupid questions.